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Articles from Professional Edge Lawyers and the plain-English guides on this site: consumer rights, building disputes, VCAT and time limits.

Articles from Professional Edge Lawyers

Consumer Lawyers is a service of Professional Edge Lawyers. These are the firm’s latest articles on building disputes, building contracts and taking a dispute to court or VCAT, from prolawyers.com.au. The list updates itself when a new article is published.

Guides on this site

Plain-English guides to the rules behind consumer disputes in Victoria.

A woven basket of fresh groceries

Guide

Consumer guarantees explained

The rights that come with almost everything a consumer buys from a business in Australia, in plain English.

A woodworker sanding a board in a workshop

Guide

Major and minor failures: repair, replace or refund

Whether you can insist on a refund depends on one question: is the failure major?

Parcels wrapped in brown paper and tied with string

Guide

Warranties, refunds and "no refund" signs

A warranty adds to your rights. It never replaces them.

A large, bright meeting room with long tables and chairs

Guide

VCAT consumer claims: how they work

Most consumer disputes in Victoria that cannot be settled end up at VCAT. Here is how it works, for consumers and businesses.

An alarm clock on a timber table

Guide

Time limits for consumer claims

Most consumer claims have a six-year limit. Some deadlines are much shorter.

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Phone: 1800 776 529
Email: info@consumerlawyers.com.au
Hours: Monday to Friday, 9 am to 5:30 pm
Office: 435 Nepean Highway, Frankston VIC 3199 (by appointment)

The business, dealer, builder or customer, if known. I need this to check that I have not acted for them.

A few sentences: what happened, any deadline, and what you would like.

Sending this form does not make me your lawyer. I confirm in writing before I act, after a conflict check. See the privacy policy.

I act for consumers and for businesses, but never for both sides of the same dispute. Before I start, I check that I have not acted for the other party.