About Consumer Lawyers
Consumer Lawyers is the consumer law service of Professional Edge Lawyers, my law practice in Frankston, Victoria. I am Radek Dajer, the principal solicitor, and I handle every matter on this site personally.
Why consumer law
Most of us deal with businesses every day, and most of the time it goes well. When it does not, a lot can be at stake: a car that keeps breaking down, a renovation left unfinished or defective, or a contract with terms that should never have been there.
The Australian Consumer Law gives people real rights in these situations, but a right only helps if you can enforce it. Many people give up after the first refusal from a business, even when their claim is good.
Consumer law is a large part of my work, and a clear letter from a lawyer often changes how a business responds. I set up Consumer Lawyers so that people and businesses can find that help directly, with a fixed price for the first step.
For consumers and for businesses
I act for consumers, and I act for businesses, including car dealers and builders. Seeing both sides helps me give realistic advice. For a consumer, I know how a business is likely to respond and what will move it. For a business, I can say honestly whether a customer’s claim is likely to succeed and what it would cost to resist it.
I never act for both sides of the same dispute. Before I start, I check that I have not acted for the other party.
How I work
- A fixed fee for the first step. I review your documents and send a letter that sets out your position and what you want done. The fee is on the Fees page.
- A written quote before anything more. If the matter goes further, to VCAT, the Building and Plumbing Commission or a court, you receive a quote and a costs disclosure before any further work.
- Where we meet. At my Frankston office by appointment, or by phone and video anywhere in Victoria.
- In English or Polish. I can take your instructions and explain your documents in Polish.
The firm
Consumer Lawyers is a service of Professional Edge Lawyers, a business name of Professional Edge Services Pty Ltd (ABN 40 625 794 265), an incorporated legal practice regulated by the Victorian Legal Services Board. Practice number E0024395. Office: 435 Nepean Highway, Frankston VIC 3199 (by appointment).
Tell me what happened
I reply within one business day.
To send documents, use the Start online form.
Phone: 1800 776 529
Email: info@consumerlawyers.com.au
Hours: Monday to Friday, 9 am to 5:30 pm
Office: 435 Nepean Highway, Frankston VIC 3199 (by appointment)